![]() I can only imagine how busy Dave was at that time and yet he set aside the time to respond to one voice. ![]() I thought it was interesting that he would write back to a customer who was obviously angry and leaving anyway. What part of 1Password 8 scared you away? In any event, I hope we can win you back some day. I don’t know Christian, and he’s not a huge influencer of any sort, he’s “just” a customer.Ĭhristian first responded to my tweet by Unsubscribed after may years, trying LastPass.ĭave could have simply ignored Christian, but instead wrote I’m sorry to hear this. The conversation was between Dave and a gentleman named Christian. One thread became very interesting and I’d like to read it to you. As you might imagine, my blog post made Dave pretty happy after a couple of weeks of pure anger from the Internet.īecause I tweeted in this way, I became part of a few threads Dave had with other customers, and as a result, I got to see how Dave responded to customers. When I published my blog post, I included on the Tweet Agilebits’ Founder and author of 1Password Dave Teare along with Michael Fey, the author of one of their blog posts I’d referenced in my article. Remember a few weeks back I talked to you about 1Password and their move to an Electron app and how the Mac Internet lost its collective ever-loving mind about feeling abandoned and I didn’t see it that way?
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